Jili Game Terms & Conditions – Platform Usage Terms for Malaysia Online Entertainment

By registering an account on the jili game, you expressly agree to the entirety of these Terms and Conditions. If you do not agree with any part of these terms, you are advised not to register or use our platform.

These terms take effect immediately upon registration and remain in force for as long as your account is active on the jili game platform. Continued use of the platform following any amendments to these terms will be deemed acceptance of the updated terms.

To be eligible to register and use the jili game, you must meet the following eligibility requirements:

• Be at least 18 years on the date of registration and throughout the period of platform use
• Resident in Malaysia or accessing the platform from a region where the use of such platforms is not prohibited under local law
• Have full legal capacity to enter into a legally binding agreement
• Has never been banned or suspended from the jili game platform previously for a breach of terms
• Acting on your own behalf and not as an agent, representative, or proxy for any third party

Jili game reserves the right to request proof of age or identity verification at any time. Users who fail to provide satisfactory documentation, or who are found to have submitted false information regarding their age or identity, will face immediate account closure.

Each member is only permitted to hold one (1) registered account on the jili game platform. Holding multiple accounts — whether using different phone numbers, names, email addresses, or payment methods — is strictly prohibited and will result in the closure of all accounts involved, along with the forfeiture of any uncredited balances and winnings.

During registration, you are required to provide accurate, complete and up-to-date information, including:

• A valid and active Malaysian phone number
• Full name as shown on your official identification document
• A strong, unique password not used on any other platform

You are fully responsible for all activity that occurs under your account. jili game shall not be liable for any losses arising from your failure to keep your login credentials confidential. If you suspect your account has been accessed without authorisation, contact our customer support team immediately.

All financial transactions on the platform jili game conducted entirely in Malaysian Ringgit (RM). No foreign currencies are accepted, and no currency conversion takes place in any transaction.

Accepted deposit methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow QR & DuitNow Transfer
• FPX via Maybank2u
• FPX via CIMB Clicks

The minimum deposit is RM10 per transaction. No processing fees are charged by jili game on deposits. Deposits are typically processed and credited to your account balance in under 30 seconds.

Jili game reserves the right to place a hold on deposit processing subject to identity verification requirements or if any suspicious activity is detected in relation to the account or payment method used.

Members may request a withdrawal of winnings at any time, subject to the following conditions:

• The minimum withdrawal amount is RM20 per request
• All bonus rollover requirements must be fulfilled before a withdrawal can be processed
• Identity verification (KYC) may be required for your first withdrawal or for withdrawals exceeding a certain limit
• Withdrawals are processed only to the same payment method used for the deposit — this is a security measure for anti-money laundering purposes

Withdrawal processing times range from 15 to 60 minutes depending on your chosen payment method and account VIP level. jili game is not liable for any delays caused by third-party payment providers.

Jili game reserves the right to delay or withhold withdrawals if there is reasonable cause to suspect fraud, money laundering, a breach of terms, or any unlawful activity. In such cases, an investigation will be conducted and the user will be informed in accordance with the appropriate procedures.

Jili game offers a variety of bonuses and promotions from time to time, including deposit bonuses, cashback, rebates, free bets, and tournament prizes. All promotions are subject to the following terms and conditions:

• Each promotion has a rollover (wagering requirement) that is clearly stated in its respective promotion terms
• Each bonus may only be claimed once per promotion unless otherwise stated
• Members with multiple accounts are not eligible for any bonuses
• Jili game reserves the right to void bonuses and associated winnings if a promotion has been abused
• Promotional offers may be modified or withdrawn at any time without prior notice
• Bonus value cannot be directly converted to cash until the rollover requirement has been fully met

Platform jili game offers a wide range of game categories including slots, Live Casino, lottery, badminton betting, football, e-sports, poker, and roulette. Each game category has its own specific rules available in the respective help section. General rules that apply across all games are as follows:

• Every game uses an audited and certified RNG system — all outcomes are final and cannot be disputed
• Technical issues causing disruptions during gameplay will be resolved based on server records maintained by jili game
• Minimum and maximum bet limits for each game are clearly displayed before play begins
• For Sports Betting, the odds displayed at the time a bet is placed are the odds that will be used to calculate winnings — not the odds at the time of settlement
• Jili game reserves the right to void or suspend a game in the event of a significant technical disruption or exceptional circumstance

For badminton and other sports betting, matches postponed by more than 24 hours will result in the cancellation of all related bets and a full refund to the member's account balance. In-play bets that were partially settled before the interruption occurred will be graded based on the results achieved at the time of the interruption.

The following conduct is strictly prohibited on the jili game and may result in immediate action, including account closure and forfeiture of funds:

• Identity fraud: Providing false personal information, using another person's identity, or submitting fraudulent documents
• Multiple accounts: Registering more than one account to obtain bonuses or evade restrictions
• Collusion: Colluding with other players to manipulate game outcomes, particularly in live poker games
• Use of bots: Using automated software, bots, or any tool that provides an unfair advantage in gameplay
• Money laundering: Using the platform to transfer or conceal proceeds from illegal activities
• Bonus abuse: Exploiting the promotions system through unauthorised or fraudulent means
• Threats and harassment: Threatening, harassing, or violating the privacy of other members or jili game staff
• Hacking: Attempting to gain unauthorized access to jili game's systems, networks, or accounts

Jili game maintains a 24-hour monitoring system to detect suspicious activity. All incidents are thoroughly investigated and appropriate action will be taken based on the severity of the violation.

Jili game reserves the right to suspend or close any member's account at any time, with or without prior notice, if:

• There is evidence or reasonable suspicion of a breach of these Terms and Conditions
• Member failed to submit the requested identity verification documents
• Suspicious activity has been detected in relation to financial transactions on the account
• A court or authority has ordered the freezing or closure of the account
• Account found to have been inactive for more than 12 consecutive months

Members may also close their own account at any time by contacting the jili game customer support team. For account closures requested by the member, any remaining balance (after deducting bonuses that have not met the rollover requirement) will be returned to the payment method used for the last deposit within 5 business days.

Members who close their accounts for responsible gambling reasons (self-exclusion) will not be permitted to reopen them until the specified exclusion period has ended.

Platform jili game provided on an "as is" basis. To the fullest extent permitted under applicable Malaysian law, jili game shall not be liable for:

• Financial losses incurred as a result of betting or gaming activity on the platform
• Service disruptions caused by circumstances beyond our control, including internet outages, user device issues, or natural disasters
• Actions or omissions by third-party payment providers that result in transaction delays
• Indirect, consequential or punitive losses arising from the use of the platform

Jili game's maximum total liability to any member under any circumstances is limited to the actual deposit amount made by that member within the 30 days preceding the claim, excluding winnings and bonuses.

Jili game handles your personal data with the utmost responsibility. The collection, processing, and storage of your personal data is carried out in accordance with our Privacy Policy, which can be read in full at Privacy Policy page. In summary:

• Your personal data is never sold to third parties
• All data is stored with AES-256 encryption on secure servers
• Access to your personal data by internal staff is restricted to those who require it solely for operational purposes
• You have the right to request access to, correction of, or deletion of your personal data in accordance with applicable laws
• All communication between your device and the jili game platform is secured by 256-bit SSL encryption

Jili game reserves the right to amend, update or replace any part of these Terms and Conditions at any time at our sole discretion. Significant changes will be communicated to members via in-platform notifications or email at least 7 days before they take effect.

It is your responsibility to check this page regularly to stay informed of the latest applicable terms. The date of the most recent revision is always displayed at the top of this page. Continued use of the platform after the effective date of any amendment will be considered your acceptance of the revised terms.

These Terms and Conditions are governed by and construed in accordance with the laws applicable in Malaysia. Any dispute arising out of or in connection with these Terms and Conditions shall first be referred to jili game's internal dispute resolution process before being brought before a competent tribunal or court.

It is the user's responsibility to ensure that use of the jili game platform is permitted in their location. jili game makes no warranty or representation that this platform is lawful for use in all regions or jurisdictions. Users who access the platform from regions where such services are prohibited do so entirely at their own risk and responsibility.

If you have any questions, concerns or complaints regarding these Terms and Conditions, please contact the jili game team through the following:

• Support Email: support@jiligame-app.com
• Live Chat: Available 24 hours within the platform — click the chat icon at the bottom of the screen
• Operating Hours: 24 hours a day, 7 days a week including public holidays
• Language: Bahasa Melayu (preferred) and English

Our team will endeavor to respond to all terms-related inquiries within 24 business hours. For complaints requiring further investigation, we are committed to providing a progress update within 3 business days.