jili game | Privacy Policy and How We Protect Your Data

Our Commitment to Your Privacy

Six data protection principles that form the foundation of how jili game handles your personal information

Bank-Grade Encryption

All your personal data and financial transactions are protected by AES-256 encryption at rest and 256-bit SSL protocols in transit — the same standard used by Maybank and CIMB to protect their customers' data.

Data Not Sold to Third Parties

Jili game never sells, rents, or discloses your personal information to any third party for marketing or commercial purposes without your explicit consent. Your privacy is not a commodity we trade in.

Restricted Internal Data Access

Only jili game staff who genuinely need access to your data to carry out their authorised operational duties are permitted to do so — and every access is logged for internal security audit purposes.

Malaysia PDPA Compliance

The jili game Privacy Policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all legal requirements governing the collection, processing, and storage of user personal data in Malaysia.

Your Data, Your Control

You have the right to access, correct, delete, or transfer your personal data. You may also withdraw your consent to data collection at any time by contacting our support team.

24-Hour Security Monitoring

Jili game's security systems monitor all unauthorised access attempts to member data around the clock. Any suspicious activity is automatically detected, blocked and investigated to keep your account and information safe.

What Data Do We Collect?

Jili game only collects data that is strictly necessary to provide you with a safe and fully functional service

Identity Data

Full name, Malaysian phone number, password (stored as an unreadable hash) and KYC (identity verification) information submitted during the identity verification process where required.

Financial Transaction Data

Deposit and withdrawal records including the payment method used (Touch 'n Go eWallet, GrabPay, DuitNow, FPX), transaction amounts, and dates. Full account numbers are never stored by jili game.

Game Activity Data

Betting history, games played, session duration and game preferences. This data is used to verify fair play and support our responsible gaming programme.

Device & Technical Data

IP address, device type, operating system, browser version and network information. This data is used for fraud detection, account security and platform performance optimisation.

Cookies & Session Data

Session cookies to maintain your login status, preference cookies to remember your language and display settings, and analytics cookies to understand how our platform is used for improvement purposes.

Communications Data

Records of customer support conversations, emails, and feedback you have sent to us. This data is retained for service quality, dispute resolution, and ongoing platform improvement purposes.

Content

This Privacy Policy ("Policy") describes how the platform Jili Game ("we", "jili game" or the "Platform") collects, uses, stores, protects and discloses your personal information when you use the website jiligame-app.com and all related services. This Policy applies to all registered users and visitors of our platform in Malaysia. By registering for or using the jili game platform, you agree to the data collection and usage practices described in this Policy.

Introduction & Our Responsibilities

Jili game takes member privacy very seriously. We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management. As the data controller, jili game is responsible for ensuring that all personal data we hold is handled in a lawful, fair, and transparent manner.

We understand that you are entrusting us with sensitive information — from your phone number to your financial transaction records. We do not take that trust lightly. Every decision involving our members' personal data goes through a rigorous internal review to ensure privacy requirements are always prioritised.

Our core principles: jili game only collects data that is strictly necessary, retains it for no longer than required, and never uses it for purposes unrelated to providing you with our services without your consent.

How We Collect Your Personal Data

Jili game collects personal data through several different methods, depending on how you interact with our platform:

During registration: When you register a new account, we collect your Malaysian phone number and the basic information required to create the account
During platform usage: Your gaming activity, betting history, session duration, and preference settings are recorded automatically while you use the platform.
During financial transactions: Information relating to deposits and withdrawals made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX is collected to process transactions and comply with anti-money laundering requirements.
During identity verification (KYC): If additional verification is required, you may be asked to submit an identity document — this data is collected solely for legal compliance purposes
Through cookies and tracking technologies: Technical data is collected automatically when you visit our platform, as described in Section 6.
Through communications: When you contact our customer support team, the information you provide during that interaction is stored for the purposes of issue resolution and service improvement.

Jili game never collects your personal data through third parties without your knowledge, and we do not purchase data lists or contact information from any external source.

How We Use Your Personal Data

The personal data we collect is used solely for legitimate purposes directly related to the delivery of platform services. jili game to you. The primary purposes for which your data is used are as follows:

Account management: Creating, verifying, and maintaining your account; processing logins and two-factor authentication
Transaction processing: Processing deposits and withdrawals via your chosen Malaysian payment methods; maintaining accurate financial records
Security and fraud prevention: Detecting and preventing unauthorised access, fraud, money laundering and breaches of terms of use.
Legal compliance: Meeting KYC requirements, anti-money laundering (AML) obligations, and applicable legal reporting requirements
Customer support: Responding to enquiries, resolving complaints, and providing technical assistance to you
Platform improvements: Analysing usage patterns in aggregate (not at the individual level) to improve platform performance, design, and functionality
Responsible gaming program: Monitoring gaming patterns to identify members who may benefit from responsible gaming support
Service communications: Sending important notifications about your account, transactions, changes to terms, and security information

Important note: jili game does not use your personal data to make automated decisions that have a significant impact on your rights or interests without appropriate human involvement. Every major decision affecting your account — such as suspension or closure — is reviewed by our staff.

Data Sharing with Third Parties

Jili game does not sell your personal data. However, there are limited circumstances in which we may need to share your data with certain parties for platform operational purposes:

Payment providers: Minimum transaction data required is shared with providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX to process your deposits and withdrawals. These providers are subject to their own Privacy Policies and Bank Negara Malaysia regulations.
Game providers: Session information and game results may be shared with third-party game content providers that operate specific games on our platform — limited to data required for the technical functioning of those games
Legal authorities: jili game will disclose personal data if required to do so by a court order, directive from a regulatory authority, or applicable Malaysian law.
Audit and compliance: Independent auditors and certification bodies that review the fairness of our games may have limited access to the data required for audit purposes — subject to strict confidentiality agreements

In all of the data sharing cases above, jili game ensures that only the minimum data necessary for the specific purpose is disclosed. We also maintain comprehensive records of every instance of data sharing for accountability and internal audit purposes.

Our commitment: Your data is never sold to advertising companies, data brokers, social media platforms, or any party without a direct operational need related to the jili game services you use.

Data Storage & Security Measures

Jili game implements multiple layers of security to protect your personal data against unauthorised access, loss, alteration, or unauthorised disclosure.

Technical security measures we have in place:

AES-256 encryption for all personal data stored on our servers
256-bit SSL/TLS protocol for all communications between your device and jili game servers
Two-factor authentication (2FA) for account access — we strongly recommend enabling this feature.
Firewall and intrusion detection systems operating 24 hours a day
Network segmentation to ensure financial data is stored separately from operational data
Regular security audits by independent parties to identify and address vulnerabilities
Role-based access control for internal staff

Data retention period: jili game retains your personal data for as long as your account remains active and for a reasonable period following account closure — typically 5 years for financial records to comply with Malaysian legal requirements, and shorter periods for other data categories based on their specific needs. Data that is no longer required is securely deleted or anonymised.

Security reminder: While we implement the highest security standards, no online system can be guaranteed one hundred percent secure. You also play an important role in protecting your account — use a strong and unique password, enable 2FA, and never share your login credentials with anyone.

Cookies & Tracking Technologies

Platform jili game uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. The following are the types of cookies we use:

Essential Cookies: Cookies that are strictly necessary for the platform to function — including session cookies to maintain your login state and security cookies to prevent CSRF attacks. These cookies cannot be disabled without affecting core platform functionality.
Preference Cookies: Cookies that remember your preferences — such as language settings, display type, and other customisations — so you do not have to reconfigure them each time you access the platform
Analytics Cookies: Cookies that help us understand how our platform is used in aggregate — which pages are visited most frequently, how long the average session lasts, and where users encounter difficulties. This data helps us improve the platform for all users
Security Cookies: Cookies used for fraud detection and security protection, including identifying the devices you regularly use to access your account.

You can manage cookie settings through your web browser. Please note, however, that disabling essential cookies may significantly affect the functionality of the jili game platform. Analytics cookies can be turned off without impacting core platform functions.

Your Rights as a Data Subject

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data held by jili game:

Right to access: You have the right to obtain a copy of the personal data we hold about you. Access requests will be processed within 21 working days
Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request a correction. You may also update certain information directly from your account settings.
Right to erasure: Under certain circumstances, you have the right to request the deletion of your personal data. Please note that some data must be retained to fulfil legal obligations — we will inform you if any limitations apply to this right.
Right to restrict processing: In certain circumstances, you have the right to request that processing of your data be temporarily restricted while an investigation or correction is being carried out.
Right to object: You have the right to object to the processing of your personal data for specific purposes, including direct marketing
Right to withdraw consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time — though this does not affect the lawfulness of any processing carried out prior to the withdrawal

To exercise any of the above rights, please contact our privacy team by email at support@jiligame-app.com with the subject line "Data Privacy Rights Request", along with a clear description of your request. We will verify your identity before processing any request to protect your account security.

Child Data Protection

Platform jili game is EXCLUSIVELY for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that personal data belonging to a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.

If you are a parent or guardian and believe your child under the age of 18 has provided personal data to our platform without your consent, please contact us immediately at support@jiligame-app.com. We are committed to handling every such case with the highest priority and without delay.

Warning to parents: Make sure your devices are protected with a password that your children do not know. Never share your jili game login details with anyone, including family members under the age of 18.

Links to Other Websites

The jili game platform may contain links or integrations with certain third-party services — such as Malaysian payment providers (Touch 'n Go eWallet, GrabPay, DuitNow, and others) and game suppliers. When you click a link to an external website or service, you will be leaving the jili game platform and our Privacy Policy will no longer apply.

Jili game is not responsible for the privacy practices or content of those third-party websites. We recommend reading the Privacy Policy of any third-party website you visit, especially before providing them with any personal information.

Amendments to This Privacy Policy

Jili game reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we protect your data. When significant amendments are made, we will:

Updating the "Updated" date displayed at the top of this page
Sending in-platform notifications to all active members
For particularly significant amendments, we may also reach out to you via your registered phone number.

It is your responsibility to review this Privacy Policy periodically. Continued use of the jili game platform after any amendments take effect constitutes your acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account and request deletion of your personal data in accordance with the rights set out in Section 7.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how jili game handles your personal data, please contact us:

Privacy Email: support@jiligame-app.com (subject: "Data Privacy Enquiry")
Live Chat: Available 24 hours a day on the jili game platform
Response Time: We are committed to responding to all privacy enquiries within 3 business days
Language: Bahasa Melayu (preferred) and English

For PDPA-related complaints not satisfactorily resolved by jili game, you have the right to submit a complaint to the Department of Personal Data Protection (JPDP) Malaysia, the country's PDPA regulatory authority.

Our commitment: We will acknowledge receipt of every privacy request within 24 hours and aim to resolve all cases within the timeframe stipulated by law. We believe transparency and responsiveness are the foundation of your trust in jili game.

Data Usage & Storage Summary

Data Category	Primary Purpose	Shared With	Retention Period
Identity Data	Account management, security	Internal use only	Duration of active account + 5 years
Transaction Data	Payment processing, AML	Payment Providers	7 years (legal requirement)
Gaming History	Fairness, responsible gaming	Internal use only	3 years after account closure
Device/IP Data	Security, anti-fraud	Internal use only	Rolling 12 months
Analytics Cookies	Platform improvement	Anonymous aggregate	24 months
Support Records	Service quality and case resolution	Internal use only	2 years

Your Rights at a Glance

As a jili game member, you have full control over your personal data.

Right to Access

Request a copy of all personal data we hold about you at any time. We will process your request within 21 working days.

Right to Rectification

Update or correct inaccurate personal data directly from your account settings or through our support team.

Right to Erasure

Request deletion of your data, subject to applicable legal retention requirements in Malaysia.

Right to Restriction

Request that the processing of your data be temporarily restricted in certain situations, such as during a complaint investigation.

Right to Object

Object to the use of your data for specific purposes, including direct marketing or processing unrelated to your service.

Right to Withdraw Consent

Withdraw your consent to data processing at any time without affecting the validity of any processing that took place prior to withdrawal.

To exercise any of the above rights, contact us at support@jiligame-app.com with the subject line "Data Privacy Rights Request"

Jili Game Data Security Layers

We don't stop at a single layer of protection. Your personal data is safeguarded by a multi-layered defence system working simultaneously at all times.

Encryption in Transit

All data transmitted between your device and jili game servers is protected by 256-bit SSL/TLS protocols, ensuring no one can intercept or read your data in transit.

Encryption at Rest

Data stored on our servers is encrypted using AES-256 — the same standard used by government security agencies and leading financial institutions worldwide.

Tiered Access Control

A role-based access control (RBAC) system ensures that each jili game staff member can only access the data required for their specific role — there is no blanket access to all data.

Monitoring & Threat Detection

Our SIEM (Security Information and Event Management) system monitors all activity across our infrastructure in real time and generates immediate alerts upon detecting suspicious patterns.

Regular Security Audits

Independent security auditors conduct regular penetration testing and comprehensive audits to identify and address any vulnerabilities before they can be exploited.

What You Can Do to Protect Your Account

Security is a shared responsibility. Alongside the layers of protection we provide, there are a few simple steps you can take to further strengthen the security of your jili game account.

Use a Strong Password

Create a unique password for your jili game account — a combination of uppercase letters, lowercase letters, numbers, and symbols. Do not reuse the same password as your other accounts.

Enable 2FA Verification

Enable two-factor authentication (2FA) in your account settings. This requires an additional OTP code each time you log in from a new device.

Log Out on Public Devices

Always log out of your jili game account when using a shared or public device. Do not save your password in the browser on any device that does not belong to you.

Stay Alert to Phishing

Jili game will never ask for your password via email, SMS, or Live Chat. If you receive such a request, report it to our support team immediately.

Avoid Public Wi-Fi Networks

Access your jili game account only over a private data connection or a trusted WiFi network. Public WiFi networks without a password can expose your data to unauthorised parties.

Monitor Account Notifications

Enable notifications for every login and transaction. If you receive a notification for activity you did not perform, contact jili game support immediately.

FAQ – jili game Privacy Policy

Questions our members frequently ask about privacy and data protection

jili game will only disclose your personal information to Malaysian authorities or government agencies when legally required to do so — for example, pursuant to a valid court order, an investigation warrant from the Royal Malaysia Police (PDRM), or directives from Bank Negara Malaysia or the Personal Data Protection Department (JPDP). We do not voluntarily disclose user data to any government body without a clear legal obligation. In all cases where disclosure is required, we will disclose only the minimum data necessary — not everything we hold about you. To the extent permitted by law, we will also endeavour to notify you of any such disclosure request before complying with it.

Yes, you have the right to request the deletion of your personal data from the jili game platform. However, certain categories of data cannot be deleted immediately due to legal obligations binding on us. Specifically, financial transaction records must be retained for the period prescribed by Malaysia's Anti-Money Laundering Act (AMLA) and financial regulations — typically 7 years. Account and gaming activity data may also need to be retained for a shorter period for the purpose of resolving any disputes that may arise. When you submit a deletion request, we will clearly inform you which categories of data will be deleted, which must be retained and why, and the retention period for data that cannot be deleted immediately. Once the mandatory retention period expires, that data will be securely deleted or anonymised.

jili game uses your IP address for three main purposes: first, account security — we use IP addresses to detect logins from unusual locations and will alert you or require additional verification if a login originates from an IP address that differs significantly from your usual one. Second, fraud prevention — IP address patterns are used to identify fraudulent activity such as multiple accounts sharing the same IP address. Third, legal compliance — to verify that our services are being accessed from permitted regions. jili game does not use location data for targeted advertising or to sell your location information to third parties. IP address data is retained on a rolling 12-month basis before being deleted or anonymised. We do not access your device's GPS or precise location data.

When your jili game account is closed — whether at your own request or for other reasons — your data is not deleted immediately. Data is retained according to a defined retention schedule: financial transaction records are kept for 7 years as required by Malaysian law; gaming history is kept for 3 years; and identity information is kept for 5 years after account closure. Once the mandatory retention period ends, your data will be permanently deleted or anonymised (with all identifying information removed) so it can no longer be linked to you. During this retention period, your data is not used for any marketing or commercial purpose — it is kept solely for legal compliance and the resolution of any disputes still in progress. If you wish to obtain a copy of your data before your account is closed, you may submit a data access request before or within a reasonable time after closure.

jili game uses your gaming activity data on a limited basis to personalise relevant offers and promotions within the platform — for example, if you frequently use the badminton section, you may receive notifications about special Sports Betting promotions. This is to ensure the communications we send you are useful and relevant, rather than spam unrelated to your interests. That said, we do not employ aggressive profiling techniques or make automated decisions that significantly affect your experience based on data profiles. You may opt out of promotional communications at any time through the notification settings in your account or by contacting our customer support. Opting out does not affect essential service communications such as transaction confirmations and account security notifications.

View all FAQs

At Jili Game, your personal data is a trust we take seriously.

All your personal information, transaction history, and platform activity are stored with AES-256 encryption and are never sold or shared with third parties for commercial purposes. We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). For further privacy enquiries, email us at support@jiligame-app.com with the subject line "Data Privacy Enquiry".

Privacy & Responsible Gaming Go Hand in Hand

At jili game, we believe data protection and responsible gaming go hand in hand. We use your gaming activity data autonomously to help identify whether you may need support — and we do so with full respect for your privacy. All games are intended for users aged 18 years and above only.

Read the Responsible Gaming Guide

Jili Game Privacy Policy – Personal Data Protection for Malaysia Members

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